Shipping Policy
How we handle, dispatch and deliver parts ordered from Golf Cart Lab, including freight rules for oversized items and what to do if a shipment arrives damaged.
We ship golf cart parts to addresses in the continental United States. Orders are dispatched from within the United States by our distribution partner, which means your parts reach you on domestic transit times rather than waiting on an international customs queue.
01. Where we ship
We currently deliver to street addresses in the continental United States (the lower 48 states) only.
We do not currently ship to Alaska, Hawaii, Puerto Rico, other US territories, or any international destination. We also cannot deliver to PO boxes, APO or FPO addresses, because the carriers handling these parts require a physical street address capable of accepting a signature.
Email us before ordering. We will tell you honestly whether we can serve you and what it would cost. We would rather turn an order away than take payment for a shipment we cannot complete.
02. Handling time
Orders are processed and released to our distribution partner within 1 to 2 business days of payment clearing.
Business days are Monday to Friday, US Eastern Time, excluding US public holidays. An order placed on a Saturday, Sunday or holiday is processed on the next business day.
Handling time is separate from transit time. The estimates in section 03 begin when the carrier collects the parcel, not when you place the order.
03. Delivery estimates
Once dispatched, ground shipments typically arrive in 2 to 7 business days, depending on how far the destination is from the dispatch point.
| Stage | Typical duration | Notes |
|---|---|---|
| Order processing | 1 to 2 business days | Payment clearance and release to our distribution partner |
| Ground transit | 2 to 7 business days | Varies by distance from the dispatch point |
| LTL freight transit | 5 to 10 business days | Oversized items, includes delivery appointment scheduling |
These are estimates, not guarantees. Carrier delays, severe weather and peak seasonal volume can extend them, and none of those are within our control. If a shipment goes materially past these windows we will chase the carrier on your behalf and keep you updated.
04. Shipping costs
Shipping is calculated at checkout before you pay. There are no charges added after an order is placed.
| Order value | Shipping cost |
|---|---|
| $199 and over | Free standard ground shipping |
| Under $199 | Flat rate $14.95 |
| Oversized / freight items | Quoted at checkout, see section 05 |
Shipping charges paid on an order are not refundable when goods are returned for a reason other than our error. Where an item arrives damaged, defective or is not what you ordered, we cover freight in both directions.
05. Oversized and freight shipments
Some parts are too large or too heavy for standard parcel carriers and move by LTL freight instead. These ship on a pallet and the carrier contacts you to arrange a delivery appointment.
Freight deliveries are kerbside. The driver is not required to carry items into a garage, workshop or building, and you should arrange help to receive and move the pallet.
On a freight delivery you must inspect the pallet before signing the delivery receipt. If there is any visible damage to the packaging or the item, note it on the receipt before signing and photograph it immediately.
A clean signature tells the carrier the goods arrived in good order and makes a damage claim very difficult to win. This one step protects both of us.
06. Tracking
You will receive a tracking number by email as soon as the shipment is released. Tracking can take up to 24 hours to begin updating after it is issued, which is normal and does not mean the parcel is lost.
If tracking has not moved for five business days, contact us and we will open an enquiry with the carrier.
07. Split shipments
Orders containing several items may arrive in more than one parcel, sometimes on different days and occasionally with separate tracking numbers.
This is normal and there is no extra charge to you. If part of your order has arrived and the rest has not appeared within a further five business days, contact us with your order number.
08. Damaged, lost or missing shipments
Visible damage
Report shipping damage within 48 hours of delivery. Photograph the outer packaging, the packing slip and the damaged item itself before disposing of any packaging, and keep all of it until the claim is resolved. Carriers routinely reject damage claims where the original packaging has been thrown away.
Missing or lost parcels
If tracking shows a parcel as delivered but you do not have it, check with neighbours and other household members first, then contact us within seven days of the delivery scan. We will open a carrier trace.
Wrong item received
If you receive something other than what you ordered, contact us before installing or fitting it. We arrange collection at our cost and send the correct part.
09. Address accuracy
Please check your shipping address carefully at checkout. We dispatch to the address exactly as you enter it.
If you spot a mistake, contact us immediately. We can usually correct it while the order is still in handling. Once a shipment has left, carrier address changes are not always possible and may carry a fee, which is passed on at cost. Parcels returned to sender because of an undeliverable address are refunded minus outbound shipping and any carrier return charge.
10. Questions about a shipment
Have your order number ready and we will look into it. We reply to shipping enquiries within one business day.
Ask us about an order
Order status, tracking, damage claims and delivery questions. Include your order number so we can pull the record straight away.
support@golfcartlab.com