Returns and Refunds

We would rather you bought the right part than bought twice. If something is wrong with your order, tell us and we will sort it out. This page explains exactly what we will and will not take back, what it costs, and how long it takes, so there are no surprises after you order.

01. Return window

You have 30 days from the delivery date to request a return. Requests made after 30 days cannot be accepted.

The clock starts on the date the carrier records delivery, not the date you open the box. If you are ordering a part ahead of a job you have not scheduled yet, please keep that in mind.

02. How to start a return

Every return needs a Return Merchandise Authorisation (RMA) number before you send anything back. Parcels arriving without one cannot be identified, matched to an order or refunded.

1. Email support@golfcartlab.com with your order number and the reason for the return.
2. Tell us the condition of the item, and whether it has been opened, fitted or powered up.
3. We reply within one business day and issue you an RMA number and the correct return address, usually within a few business days.
4. Pack the item in its original packaging with all hardware and accessories, write the RMA number clearly on the outside of the parcel, and ship it prepaid with tracking within 14 days of the RMA being issued.

03. Finding the right part

Our free diagnostic tools, serial number decoders and repair guides, along with our support team, are here to help you identify the correct part for your cart. If you are unsure, ask us before you order.

Before ordering, please confirm compatibility with your cart’s make, model, year, voltage and controller type. You are responsible for confirming that a part is right for your cart. A part that does not fit or suit your cart is handled as a wrong part return under sections 04 and 05.

04. Restocking fee

Returns that are not caused by us carry a 25% restocking fee, deducted from your refund. This applies when:

• You no longer need the part.
• You ordered the wrong part, or the part does not fit or suit your cart.
• A part returned as defective is tested and no fault is found.

The restocking fee does not apply when an item arrives damaged in transit, when we sent the wrong item, or when a defect is confirmed.

05. Return shipping costs

Where you are paying return shipping, use a trackable service. Until a returned parcel is received it remains your responsibility, and we cannot refund a return that goes missing in transit without proof of delivery.

Original outbound shipping charges are not refunded on returns that are not our error.

06. Items that cannot be returned or refunded

• Electrical and electronic components that have been installed or had power applied. See section 07, which explains the one important exception.
• Parts that fail inspection or testing because of installation, wiring, incorrect voltage, overload, physical damage or misuse. These receive no refund, whatever the reason for the return.
• Special order and made to order items, including anything built, configured or ordered specifically for you.
• Items returned without an RMA number, or returned more than 14 days after the RMA was issued.
• Items returned after the 30 day window has closed.
• Items missing original packaging, hardware, fixings or accessories. These may be accepted at a reduced partial refund at our discretion.

07. Installed electrical parts

Once a controller, motor, charger, converter, solenoid or other electronic component has been fitted to a cart or had power applied to it, we cannot accept it back because you changed your mind, ordered the wrong part, or found it did not fit.

This is standard across the trade and there is a hard reason for it. An incorrectly wired controller can be destroyed in the instant it is first powered up, and the damage is often invisible from the outside. Once that has happened the unit cannot be resold, and no supplier will take it back.

To help tell those two situations apart we will ask you for specific evidence: voltage readings at named test points, any fault or error codes the cart is showing, and photographs of the wiring as installed. We publish the diagnostic procedures for most of these faults, so we can often spot a wiring or configuration issue before the part is sent back at all.

08. Defective or dead on arrival

If a part is faulty out of the box, report it within seven days of delivery. Send us your order number, a description of the fault, and whatever diagnostic readings or error codes you have. The more precise the information, the faster we can resolve it.

1. We issue an RMA and return instructions.
2. You ship the part back prepaid, with tracking.
3. The part is inspected and tested.

Where a fault appears later in the product life rather than on arrival, it is handled as a warranty claim under section 11.

09. Cancelling an order

You can cancel free of charge until your order is released for dispatch, which normally happens within 1 to 2 business days of payment clearing. You receive a full refund with no fee of any kind.

Email us as soon as you decide. Once an order has been released it cannot be cancelled. At that point it becomes a return and the normal terms on this page apply.

10. Refunds

Returned parts are inspected and tested once they are received, and we email you the result. Once a return passes inspection, your refund is issued within five business days to the original payment method.

Your bank or card issuer may take a further few days to post the credit to your statement, which is outside our control.

Partial refunds may be issued where an item comes back not in its original condition, damaged for reasons that are not our fault, or missing parts or packaging.

11. Warranty

Parts are covered by the manufacturer or distributor warranty, counted from the date the part ships. Most new parts carry 12 months, some controller lines carry 24 months, and remanufactured components typically carry 6 months. Check the product page for the term that applies, or ask us before you order.

To make a claim, contact us with your order number and a description of the fault. We file the claim and follow it up for you. The part is tested, and the remedy is a repair, replacement or credit.

Warranty does not cover labour, removal, installation, towing or cart downtime. It is void where testing shows:

• Improper installation, incorrect wiring, or connection to the wrong voltage.
• Excessive overload, abuse, or missing or modified components.
• Battery acid, oil, corrosion or water damage, or damaged wire leads and connections.
• Non original replacement parts used within the control system.
• Lack of proper maintenance or storage.

12. Contact us

Questions about a return, a fault, or whether a part is right for your cart. We reply within one business day.